To effectively carry out the enhancement described, which involves better visibility and streamlined onboarding, here is an implementation plan outlining the steps to follow:
- Assessment and Analysis:
- Review the existing onboarding process and identify pain points and areas for improvement.
- Analyze the current communication flow and collaboration methods between HR, managers, and the Service Delivery team.
- Goal Definition:
- Clearly define the goals of the enhancement: improved visibility, streamlined requests, efficient collaboration, and reduced errors.
- Stakeholder Engagement:
- Gather input and feedback from HR, managers, Service Delivery team, and other relevant stakeholders to ensure that the enhancement aligns with their needs.
- Design of Ticket Statuses:
- Define the specific ticket statuses to be implemented: ‘Build’, ‘Ready for Collection’, ‘Awaiting Collection’, and ‘Production’.
- Determine the criteria and actions associated with each status.
- Communication Plan:
- Develop a communication plan to inform all stakeholders about the upcoming changes and enhancements.
- Clearly explain the new ticket statuses and their significance.
- Training and Resources:
- Provide training sessions to the Service Delivery team on creating sub-tasks and allocating responsibilities.
- Prepare any necessary documentation or guides to assist managers in logging onto the portal and initiating requests.
- Portal Update:
- Implement changes to the portal to accommodate the new approach of managers logging in to initiate requests.
- Ensure that the portal interface is user-friendly and intuitive.
- Testing Phase:
- Conduct a testing phase with a sample request to ensure that the new system works as intended.
- Gather feedback from users and make any necessary adjustments.
- Rollout and Execution:
- Gradually roll out the new process to a small group of managers and new starters.
- Monitor the implementation closely and address any issues that arise.
- Feedback Collection:
- Regularly collect feedback from managers, HR, and the Service Delivery team regarding their experience with the new process.
- Use this feedback to make improvements and refinements.
- Performance Evaluation:
- Measure the success of the enhancement using key performance indicators (KPIs) such as reduced request processing time, improved collaboration, and error reduction.
- Continuous Improvement:
- Regularly review the implementation to identify areas for further improvement.
- Consider extending the enhanced process to other relevant areas if successful.
By following this implementation plan, the organization can effectively carry out the enhancement and achieve its goals of improved visibility and streamlined onboarding.