Presentation: Process Modelling for Target Operating Models (TOMs)

Slide 1: Title Slide

  • Title: Developing Target Operating Models for Clinical and Non-Clinical Service Units
  • Subtitle: Understanding Future Ways of Working
  • Presented by: [Your Name]
  • Date: [Date]

Slide 2: Introduction

  • Objective:
    • Develop Target Operating Models (TOMs) for clinical and non-clinical service units (CSUs).
    • Define future ways of working to enhance efficiency, effectiveness, and service delivery.
  • Scope:
    • Engage with key stakeholders.
    • Model current and future processes.
    • Identify and implement improvements.

Slide 3: What is a Target Operating Model (TOM)?

  • Definition:
    • A TOM defines the desired future state of an organization’s operations.
    • It outlines how resources, processes, technology, and people will be organized and managed to achieve strategic objectives.
  • Components of a TOM:
    • Processes
    • Organization Structure
    • Technology
    • Information and Data
    • People and Skills
    • Governance

Slide 4: Stakeholder Engagement

  • Key Stakeholders:
    • Executive Leadership Team
    • Clinical Service Unit Leaders
    • Non-Clinical Service Unit Leaders
    • Frontline Staff (both clinical and non-clinical)
    • IT and Data Management Teams
    • HR and Training Departments
    • Patients and Service Users (where applicable)
  • Engagement Approach:
    • Conduct workshops and interviews.
    • Utilize surveys and questionnaires.
    • Establish a stakeholder advisory group.
    • Hold regular progress meetings.

Slide 5: Approach to Process Modelling

  • Step 1: Current State Analysis
    • Map existing processes.
    • Identify pain points and inefficiencies.
    • Gather data on performance metrics.
  • Step 2: Future State Design
    • Define future processes and workflows.
    • Incorporate best practices and innovative solutions.
    • Align with strategic goals and objectives.
  • Step 3: Gap Analysis
    • Compare current and future states.
    • Identify gaps and areas for improvement.
    • Develop a transition plan.
  • Step 4: Implementation Planning
    • Prioritize initiatives.
    • Develop detailed implementation plans.
    • Assign roles and responsibilities.

Slide 6: Tools and Techniques

  • Process Mapping Tools:
    • Microsoft Visio
    • Lucidchart
    • ARIS
  • Analysis Techniques:
    • SWOT Analysis (Strengths, Weaknesses, Opportunities, Threats)
    • Root Cause Analysis
    • Value Stream Mapping
  • Modelling Frameworks:
    • Business Process Model and Notation (BPMN)
    • Lean Six Sigma
    • Balanced Scorecard

Slide 7: Expected Outcomes

  • Efficiency Improvements:
    • Streamlined processes reducing waste and redundancy.
    • Optimized resource allocation.
  • Enhanced Service Delivery:
    • Improved patient and user experience.
    • Faster turnaround times.
  • Cost Savings:
    • Reduction in operational costs.
    • Better budget management.
  • Employee Engagement:
    • Higher job satisfaction.
    • Improved morale and productivity.
  • Governance and Compliance:
    • Stronger governance structures.
    • Enhanced compliance with regulations and standards.

Slide 8: Presenting the Outcomes

  • Documentation:
    • Detailed TOM report.
    • Process maps and diagrams.
    • Gap analysis findings.
    • Implementation roadmap.
  • Presentations:
    • Executive summary presentation for leadership.
    • Detailed presentations for different CSUs.
    • Interactive workshops for frontline staff.
  • Communication Channels:
    • Intranet and internal newsletters.
    • Regular update meetings.
    • Feedback sessions and Q&A forums.

Slide 9: Conclusion

  • Summary:
    • Effective process modelling and development of TOMs are critical for the future success of CSUs.
    • Engaging stakeholders and utilizing robust tools and techniques will ensure successful outcomes.
  • Next Steps:
    • Initiate stakeholder engagement activities.
    • Conduct current state analysis.
    • Begin future state design workshops.
  • Q&A:
    • Open the floor for questions and discussions.

Slide 10: Contact Information

  • Your Name
  • Your Position
  • Your Email Address
  • Your Phone Number

Notes:

  • Customize each slide with specific details relevant to your organization and the audience.
  • Use visuals such as process maps, charts, and diagrams to enhance understanding.
  • Ensure all stakeholders are kept informed and engaged throughout the process.
  • Collect feedback regularly to adjust the approach as needed.