To create a process map that captures all the steps for requesting new devices for starters and other resources for existing staff, taking into account different needs, requesters, and actors, you can follow these steps:
- Identify the different request types: Determine the specific types of requests mentioned, such as new starter requests, replacement requests, software installation requests, mobile phone requests, printer scanner requests, smartcard requests, and other hardware requests.
- Define the actors and stakeholders: Identify the individuals or roles involved in the process, such as HR personnel, IT support, managers, or the new starters themselves.
- Map out the main flow: Start by mapping the main flow of the process, including the common steps that apply to all request types. This may include steps like gathering request details, verifying eligibility, obtaining approvals, and fulfilling the request.
- Identify branching paths: Identify the points in the process where the flow branches out based on the specific request type. For example, a new starter request might involve additional steps like user account setup, equipment provisioning, and onboarding activities, while a software installation request may involve steps like compatibility checks and license procurement.
- Capture decision points: Determine if there are any decision points in the process that require different actions based on specific criteria. For instance, if a hardware request exceeds a certain cost threshold, it may require additional approvals.
- Document subprocesses: For each specific request type, document the subprocesses involved. Define the unique steps required to fulfill that particular request. This may include steps like procurement, configuration, installation, or training.
- Use process mapping symbols: Utilize process mapping symbols and notation to represent the steps, decision points, and flows in the process. This helps create a visual representation of the process map.
- Review and refine: Review the process map with stakeholders and subject matter experts to ensure accuracy and completeness. Make any necessary revisions or refinements based on feedback.
By following these steps, you can create a comprehensive process map that captures all the necessary steps for requesting new devices and resources for different needs, requesters, and actors within your organization.