Report of a business analyst’s field trip with an ambulance crew to capture requirements, identify pain points, and assess areas needing improvement in the Electronic Patient Record (EPR) system, along with technical issues:
Business Analyst Field Trip Report: Enhancing the EPR System
Introduction:
The purpose of this report is to provide an overview of our field trip with the ambulance crew to assess the Electronic Patient Record (EPR) system. The goal was to capture requirements, identify pain points, and pinpoint areas needing improvement in the EPR system. Additionally, we aimed to identify any technical issues that may be hindering the system’s performance.
Field Trip Details:
Location: [Specify the location, hospital, or ambulance station visited]
Participants: [List the names and roles of individuals who participated in the field trip, including ambulance crew members and any IT staff]
Objective:
- Capture Requirements: To understand the specific needs and requirements of the ambulance crew regarding the EPR system.
- Identify Pain Points: To identify any challenges or pain points faced by the ambulance crew while using the EPR system.
- Identify Areas for Improvement: To assess the EPR system for areas that may need enhancements or improvements.
- Technical Issue Assessment: To identify any technical issues affecting the performance and usability of the EPR system.
Key Findings:
- Requirement Capture:
- Ambulance crew members highlighted the need for a more intuitive user interface (UI) to streamline data input during patient emergencies.
- They emphasized the importance of real-time synchronization of patient data between ambulances and the hospital’s EPR system for timely patient care.
- Pain Points:
- Ambulance crew members reported difficulties in quickly accessing critical patient information, leading to potential delays in treatment.
- They expressed frustration with the EPR system’s response time, which impacted their ability to provide efficient care.
- Areas for Improvement:
- The EPR system could benefit from enhanced mobile compatibility to facilitate data access on ambulance tablets.
- Integration with emergency medical equipment, such as vital sign monitors, was suggested to automate data entry.
- Technical Issues:
- Slow response times and occasional system crashes were observed during our assessment, indicating possible technical bottlenecks.
- Data synchronization issues were identified as a potential source of data inconsistencies.
Recommendations:
Based on our findings, we recommend the following actions:
- User Interface Enhancement:
- Collaborate with the ambulance crew to design a more user-friendly UI that suits their specific needs.
- Real-time Data Synchronization:
- Implement a robust real-time data synchronization mechanism to ensure seamless communication between ambulances and the EPR system.
- Mobile Compatibility:
- Develop a mobile-responsive version of the EPR system to facilitate access on ambulance tablets.
- Technical Issue Resolution:
- Conduct a thorough technical audit to address performance issues and system crashes.
Conclusion:
Our field trip with the ambulance crew provided valuable insights into the EPR system’s strengths and weaknesses. By addressing the identified requirements, pain points, and technical issues, we can enhance the system’s functionality, ultimately leading to improved patient care and more efficient operations.